We’re experiencing an extra heavy call volume today and it’s proving challenging to respond as quickly as normal.
It’s been brought on by an apparent Microsoft change resulting in unexpected Windows 11 upgrades. These are happening to a number of devices even if they were set to stay on Windows 10. In some cases, impacted devices may do an automatic reboot without warning.
We’re working through the call volumes as quickly as possible and thank clients for their understanding. We know it’s frustrating and we’re doing our best to help everyone quickly.