Usually, yes, and you’re not alone. A lot of NZ businesses bought Copilot licences in 2024 and found adoption was lower than expected. The tool is genuinely good, but there’s a gap between having access and getting real value from it.  Its changed dramaticaly since 2024 and the improvements keep coming.  It is smarter every week.

We help bridge that gap with targeted training on the specific apps your people use, prompt-writing skills, and a champions programme that keeps momentum going beyond the initial rollout.

Data security is the most common concern we hear.  It’s a legitimate one. The risks are real but also manageable with the right approach. Our Level 2 governance work specifically addresses this, including:

• Shadow-AI discovery: finding out which tools your staff are already using
• M365 data governance: making sure sensitive content is classified and protected before Copilot (or any other AI) touches it
• Acceptable-use policy: clear rules for staff on what AI tools can and can’t be used for
• Data loss prevention: controls that stop sensitive content leaving your environment
• Vibe-coded security:  is that brilliant app you’ve developed as secure as you need it to be?

The short version: don’t let data concerns stop you from starting. Let them shape how you start.

A common question, and the answer is that it depends on what you’re trying to do.

• Microsoft Copilot lives inside your M365 environment and works with your actual files, emails and meetings. Best for productivity tasks across Teams, Outlook, Word and Excel.
• ChatGPT is a general-purpose AI assistant. Useful for drafting, research and brainstorming, but it doesn’t connect to your business data by default.
• Custom AI agents are built specifically for your workflows — they can connect to your CRM, answer questions from your own documents, or automate multi-step business processes.

We help you work out which combination makes sense for your business, without pushing you toward any particular product.

This is the right question to be asking.  Most AI projects don’t fail because the technology doesn’t work, they fail because the people side wasn’t handled well.

Our approach builds adoption in from the start rather than bolting it on at the end. That means identifying internal champions early, running hands-on sessions on the specific tasks your staff actually do, and giving people a prompt library and use-case examples tailored to your industry — not generic demos.

At Level 3 we also include formal change management and adoption tracking so you can see uptake in real numbers, not just gut feel.

Pricing depends on the level of engagement:

• Level 1 (experimentation) is billed by time : pre-paid hour blocks of 10, 25 or 50 hours, or day-rate engagements. Good for organisations that want to move at their own pace.
• Level 2 (governance) is a fixed monthly per-user fee. Predictable cost, ongoing support.
• Level 3 (operationalise) is project-based, scoped to your specific workflows and integrations.

The free 2-hour workshop comes first. That is a no cost, no obligation, and it gives us both a clear picture of what’s actually worth investing in.

It is MUCH faster than most people expect at the experimentation stage. A one-day hands-on Copilot session typically produces measurable time savings for participants within the first week, from summarising meetings, to drafting documents, and sorting email. These are immediate wins.

Governance and operationalisation take longer by nature, but we structure both as phased programmes so you’re seeing progress at each stage rather than waiting for a big-bang delivery.

AI is a journey, not a destination, but the first milestones should be visible quickly.

No. Most clients start at Level 1 and decide on next steps once they’ve seen what’s working. The three levels are a maturity model, not a package deal — you move up when it makes sense for your business, not on our timetable.

Some organisations are happy sitting at Level 1 for a year while they build internal confidence. Others move quickly to governance because they have compliance or risk requirements driving them. We work to your pace.