Careers: Join our winning team

Do you want to work for an integrator consultancy that is always aiming to be the very best, that puts customers and staff first, that aims to set the standards others try to emulate?

How about working for a business that is independent? Kinetics doesn’t sell products and the only advice we give clients is what’s best for them, not tainted by current sales objectives! Above all, we’re looking for people who want to make a difference for our clients, to help their organisations to run more successfully with IT that makes a difference for them

Are you looking for a challenging stable role with exposure to different technologies and configurations? Do you want to work for NZ’s premier provider that’s a little bit different and continues to grow as it wins awards year after year?     Then come and work for us at Kinetics Group! We offer a competitive base salary an overtime package and bonus.

All Kinetics engineering positions are client facing with opportunities to grow and advance technically, professionally and personally.

RIGHT NOW WE HAVE SOME GREAT OPPORTUNITIES

Kinetics is the premier IT service provider in the SME marketplace. Our Systems Engineers are therefore the best – anyone that aspires to be the best should be working at Kinetics.

Remote Systems Engineers (2)

Location:  Based in EITHER Auckland OR CHRISTCHURCH

A Remote Engineer is the front line of IT service delivery. The Remote Engineers role is split into two functions, “Queue owner “and “Task owner”, engineers will be rostered to perform each of these functions.

The tasks for each function is not set in stone, instead it will require some flexibility when needed, the overall purpose of the two functions within the remote team is to identify, respond and resolve tickets quickly and efficiently.

Key Areas of Responsibility

  • Provides expert, friendly, and professional services to clients
  • Attend to tickets logged in the remote queue
  • Complete quick turnover tickets (20 to 30 min Timeframe)
  • To evaluate urgency of the tickets and allocate according to priority to task owners
  • Provide technical advice to Clients, Account Managers, Coaching and Management teams, as required
  • Keep the Engineering Team Leader and/or Solutions Architect informed of progress and issues
  • Provide feedback to Sales, Coaching and Management Teams, as required
  • Complete documentation in accordance with Kinetics standard practice
  • Complete allocated tickets from Q –owners
  • Review calendar for scheduled tickets as allocated by Q owner.
  • Task owners will be scheduled to complete Project tickets
  • Escalate problem to Team Leader if a ticket is taking longer than expected
  • Hours billed / budgets achieved
  • Client satisfaction
  • Client profitability
  • 95% Utilisation/Timesheeting/Billable time
  • Based around a 40-hour week 8:30am – 5:30pm Mon – Fri
  • After hours work and weekends is a regular requirement
  • 1-2 years experience in a similar field or MSP role advantageous
  • Experience in configuring, monitoring and troubleshooting systems
  • Strong all round technical skills

For the opportunity to join, click on the link or send your CV to [email protected]

 

Apply now for any of these great positions